COMMON QUESTIONS
GPS FAQ's
Please read the manual and try out the features. The following FAQ's can assist with common questions
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| Why do I need a SIM card ? | The GPS tracker knows its position on the earth by monitoring satellites. So you know where it is, the tracker uses the mobile phone network communicate with the website and your mobile phone. | |
| Can the tracker tell me when the PrePay SIM is running out of money ? |
No.
It doesn’t know what type of plan your SIM card is on. It just knows it can connect to the mobile network.
If PrePay type, you can check the balance with the mobile provider. We advise selecting 'auto top-up' when registering a PrePay SIM card - this way, it never runs out of money.
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| What SIM card do I need? |
3G Models: PT880 - VT900 – LT300 - LT600 - (PT890 from November 2016)
Standard SIM card from Spark, 2 Degrees or Vodafone
2G Models: BT200 - PT800 – PT860 – LT5000 - (PT890 up until October 2016)
Only Vodafone supply 2G SIM cards - our 2G devices should operate until 2024 when Vodafone advises they cease 2G transmissions. (Standard Vodafone SIM card)
NB - All SIM cards must have voice, text and data
Do not use 4G data cards |
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Who pays for a SIM card and charges? |
SIM charges are your responsibility - they are not included in the purchase price of the tracker. |
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The tracker doesn’t respond to text messages |
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The tracker responds to TEXT command but is not working when I look at the APP or website |
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I’ve put a SIM card into the tracker but nothing is working;
a: doesn’t respond to texts
b: green LED is lit solid
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The tracker has been working okay for months, now it’s not |
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What APN's should I use |
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What IP address should I use |
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I cannot log on to the APP |
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The APP shows it’s ‘offline’ |
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| The APP shows “NOT ENABLED” |
The APP/website has not yet received any 'data' from the tracker
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| The APP shows ‘arrears’ |
Please contact Mongoose to rectify. |
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The tracker doesn’t send me any text alerts |
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The time is not correct on the tracking |
Ensure you have set the correct time via TIMEZONE text message and remember you need to add extra 1 hour if it is Daylight Savings time |
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| The website is in wrong language |
The TKSTAR website is designed for international use, at the bottom left of the page there are FLAGS to change to different language. For English, click the British flag for English. |
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The VT900 keeps texting me when I start and stop the engine |
This is ignition alert which you get when the tracker is armed. ‘Disarm’ the tracker |
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| The VT900 keeps texting me when I’m driving around |
This is either move alert or geo-fence alert which you get when the tracker is armed.
‘Disarm’ with the APP before driving
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| What are the 4 cars in a blue circle on the real time tracking screen |
If you have multiple trackers, you can cycle through different views or different vehicles if you have more than one tracker |
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| Why do I get straight lines across the map on ‘history’ |
Mainly because the vehicle cannot get GPS signals probably due to being inside a building. The tracker then bounces off the nearest mobile cell site which shows as straight lines. Deselect ‘show LBS points’ when choosing history playback |
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| Tracker re-boot |
Like any electronic device, they sometimes need to be re-booted - just like your mobile phone or PC.
PT890/VT900 - unplug the tracker module from the vehicle and then remove the SIM card. Wait a few seconds, then re-insert the SIM card and plug back into the vehicle.
All other models - If there is an on/off switch, switch it off. Remove the SIM card. Wait a few seconds then re-insert the SIM card and turn back on.
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What is the IMEI ? |
It’s the serial ID number of the tracker. It’s printed on the carton and the tracker itself. |
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Can I connect VT900 ignition wire to permanent power? |
NO. Not recommended for normal correct use. VT900 requires IGN/ACC input. |
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Can’t see all of the APP on my phone |
It will usually be a phone setting caused by having the font size too big. Adjust your phone |
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Engine immobiliser doesn’t work |
Was the immobiliser fitted and connected ? Only the paired phone can use this feature. |
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Engine immobiliser doesn’t work when I ARM the tracker |
Correct . ARMING is for alerts, not immobilisation. |
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Is it waterproof? |
No. Only water/moisture resistant |
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| Can I see more than one tracker at a time ? |
Yes if you have more than one tracker.
Contact Mongoose who will arrange a website ‘account’. You choose your own logon name and password.
You can then see all your trackers and select them individually.
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| Battery life |
Certain GPS tracker models are battery powered.
Battery life depends on usage, just like your mobile phone. The more it's used the more battery it uses.
Trackers require to monitor GPS satellites and mobile cell phone towers. If signals to either are blocked, usually by buildings, then the tracker will continue to search for the required signals which will increse the amount of battery power used.
GPS trackers are designed to be outdoors. Inside buildings will block GPS satellite reception causing battery drain. When indoors, turn off the tracker.
Battery life will reduce if GPS location reporting is too frequent. Constant transmitting of location data will drain the battery.
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